Help using member site and app
Reset your password
To reset a forgotten password, you'll need your username and access to the email linked to your member account.
- Click on the Sign in button at the top of this page or go to members.ab.bluecross.ca
- Select the Forgot your password? link.
- Enter your username and email address.
- Keep your browser window open. Go to your email address linked to your account and open the verification email. It may take a few minutes to arrive.
- Enter the verification code.
- Answer your security question.
- Enter a new password that meets the requirements. Once it's changed, you can sign in to your account with the new password.
More information
To keep your account safe, do not share your password with anyone.
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