IMPORTANT: Even as postal services resume, delays in mail delivery are expected. Access your benefits online. Visit our guide for help.


Winter break: Our offices are closed December 25, 2024 - January 1, 2025. Regular hours resume January 2, 2025. Our member site and app are available 24/7.

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Request to change your benefit plan

Life can be unpredictable, and your needs may change along the way. If you're looking to switch plans or change your coverage levels, let us know.

  1. Go to Account and select Change benefit plan.
  2. Describe your request.
  3. Confirm your contact information.
  4. Choose your preferred time of day for us to call you, then submit your request.

You'll receive an email confirming your request was received.

More information

Once you submit a request, a personal benefit consultant will call you within 2 business days.

Still have questions?

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