Recover your username

1. Click on the Sign in button at the top of this page or go to members.ab.bluecross.ca.
2. Select the Forgot your username? link.
3. Enter your last name, group or policy number, ID number and birth date.
   You can click on the to reveal more information about each field.
4. You can choose to receive a verification code or answer your security questions.

If you choose a verification code

Select this option and click Next. Keep this browser window open. Go to the email address linked to your account. Once you receive the code, enter it.

If you choose security questions

Select this option and click Next. You'll be prompted to answer your security question. If you answer it incorrectly, we'll show another question.

If you answer all your security questions incorrectly, we'll send you a verification code to the email address linked to your member account.

Once you enter the information successfully, we'll reveal your username.

These instructions are for members who do not use biometrics to sign in to their app.

1. Open the member app.
2. Select the Forgot username? link. This will open a new window in your web browser.
3. Enter your last name, group or policy number, ID number and birth date.
   You can click on the to reveal more information about each field.
4. You can choose to receive a verification code or answer your security questions.

If you choose a verification code

Go to the email address linked to your account. Once you receive the code, enter it.

If you choose security questions

You'll be prompted to answer your security question. If you answer it incorrectly, we'll show another question.

If you answer all your security questions incorrectly, we'll send you a verification code to the email address linked to your member account.

Once you enter the information successfully, we'll reveal your username.