How to submit a claim online

Sign in to the member site at members.ab.bluecross.ca. Not registered yet? Set up your member account today.

Select ‘Claims’ from the menu, then click ‘Submit a claim’.

Select the type of claim you would like from the list of benefit types.

We are choosing to walk you through a Health claim, but the steps are very similar.

For our Health claim, you'll see a pop up. If the expense or expenses you’re submitting are one of our categories, select ‘Submit a claim for one of these benefits’. If your expense type isn’t on the list, select ‘Continue to submit a claim for another benefit’.

Select the individual the claim is for using the drop down.

You can now enter claim details by clicking ‘Click to add an expense’ in the blue box.

You’ll be asked to provide information about your expense. First, we need information about your service or product provider.

• If this is your first time submitting a claim for this provider, click ‘Find a provider’ and follow the prompts to add the provider. This will add this provider to your drop-down list for future access.
• If you’ve submitted expenses for this provider before, then you can select them from the drop-down list.

Once you’ve selected your provider, you’ll need to enter information in the fields below. Our fields are customized to the type of expense, so you will only have to provide the necessary information to be reimbursed. Depending on your plan set up, you may not see all the fields listed below.

• Product or service: Select your product or service from the list of available options in the drop-down menu.
• Claim amount: Enter the total amount you paid for the product or service. Enter numbers only without using the ‘$’ symbol.
• Other plan paid: If you have another benefits carrier other than Alberta Blue Cross^®, enter the total amount the other carrier paid for this expense. Leave this field blank if you haven’t submitted the claim to your other carrier.
• Date of service: Enter the date you purchased the product or service by typing in the date or using the calendar option.
• Receipt upload: If prompted to upload a receipt, click the blue box labeled ‘Click to add a file’ Please make note of the receipt upload requirements. The box will display an image for your receipt to allow you to confirm you uploaded the correct file.
• When all the information is filled in, click ‘Add’.

The expense will be added to the list of expenses. If you have more expenses for the same individual, repeat steps 7 and 8 to a maximum of 10 expenses. Once you’ve added all your expenses, click ‘Next’.

You’re on the final step. Review that the information listed on the page to ensure it is accurate, then review and agree to the acknowledgement and consent information. When you’re ready, click ‘Submit’.