Help using member site and app
Cancel a claim
You can cancel a claim if it's considered in process. That means the claim has been submitted but has not been reviewed by our team and completed.
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Sign in to your member account.
If you do not have one, you need to register for a member account.
- You can find your in-process claims 2 ways:
- from the home page, click on View in process claims
- from the menu, go to Claims and select Recent claims
- Go to the Claims remaining to be processed tab. Find the claim and click Cancel. If it does not have a link, it cannot be cancelled.
- Select a reason.
- When you're done, review and submit your changes.
When you cancel a claim online, it will be cancelled immediately.
More information
If you did not see a link to cancel your claim, it may have been completed. If that happens, you can always modify your claim.
Claims
Everything you need to know about managing claims.
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