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Frequently asked questions

When to contact us

The emergency contact information is on the back of your travel ID cards. In the event of a Medical Emergency, outside of Alberta, please call the appropriate number listed below before you are hospitalized.

Before your departure date, contact our Travel Specialists directly at 780-498-8550 or toll free at 1-800-394-1965 during business hours (Mon-Fri 8:30 a.m. to 5 p.m. MT).

Yes. Please obtain and complete a Travel Insurance Claim form. Submit receipts and statements in accordance with form instructions.

Please contact Alberta Blue Cross Travel Specialists directly at 780-498-8550 or toll free at 1-800-394-1965 during our business hours (Mon-Fri 8:30 a.m. to 5 p.m. MT). We are closed on weekends and statutory holidays.

Alberta Blue Cross does not offer coverage to Visitors of Canada. Please contact Ontario Blue Cross for their Visitors to Canada Plan at 1-866-732-2583.