Submitting your claims

Submitting your claims with the member site

Online

You can submit most claims online through our member site and app. By submitting online, we’re able to process your claim more quickly, so you get reimbursed faster.

Sign in or register your account at members.ab.bluecross.ca or download our app from the App Store or Google Play.

By mail

For claims that can’t be submitted online, there is a mail-in option. Mail in a completed, signed claim form to Alberta Blue Cross^®, 10009-108 St. NW, Edmonton, Alberta T5J 3C5. For your claim to be processed, original receipts and other supporting documentation must be attached

There's a simpler way to submit your claims.

Extended Health claims

For claims such as vision, chiropractor and reimbursement drugs submit your claim online through the member web site, or send us a completed and signed Health Services Claim Form. If you mail us a paper claim form, be sure to attach all supporting documents and original receipts. Mail the signed form, with your receipts, to Alberta Blue Cross^® at the address indicated on the form. Once you open the form, enter all requested information then print and sign it. Be sure to attach all supporting documents and original receipts.

Prescription drugs

Depending on your plan design, there are two ways to pay for your prescription:

1. Direct Bill: If your benefit plan includes this feature, your pharmacist will be able to bill Alberta Blue Cross^® electronically for prescriptions. Simply show your Alberta Blue Cross^® identification card as proof of coverage when ordering your prescription, and your pharmacist will take care of submitting the claim for payment.
2. Reimbursement: Prescription drugs may also be paid for directly and then claimed for reimbursement on a Health Services Claim Form. Remember to include your original receipts when submitting the form.

Or, providing your plan allows this feature, you can submit your claim online through the website for plan members. Instead of mailing in a printed claim form (as described above), sign into the member web site and click on the “Submit a claim” link. Easy-to-follow steps will guide you through the online claim submission process.

Vision claims

Now your optical provider can submit vision claims online. When your optical provider uses this option, you will no longer need to pay out of pocket for the entire optical claim, then wait to be reimbursed for the portion covered by your benefit plan. Your optical provider will receive payment directly and you will only pay for the portion not covered by your plan. View a list of optical providers who offer this service.

The majority of vision claims can be processed electronically, but if your claim cannot, please pay for your optical services and then use a Health Services Claim for to arrange for reimbursement. Speak to your optical provider for detailed claiming procedures

Dental claims

Click here for a Dental claim form. There are three ways to arrange payment:

1. make arrangements for "assignment" billing by signing the top right hand corner of the Dental Claim/Treatment form (right). Payments will then go directly to your dental provider, or
2. pay your dentist for services and submit the claim to our office for reimbursement, or
3. your dentist may have arranged to submit claims electronically.

Claiming deadlines

Most plans outline a specific period of time in which allowable expenses must be submitted. Refer to your benefits booklet to determine how long you have to submit your expenses.

Completed forms should be sent to:

• Alberta Blue Cross^®
• 10009 - 108 Street
• Edmonton, Alberta T5J 3C5