Health services provider

Cancel a claim and/or preauthorization

If you cannot cancel the claim within the Online Health Portal, please click here to submit a manual cancellation request.

1. Patient claim statements

In the Reports section, click “Create claim statement”.

2. Enter patient information

Input the member’s ID number, group number, date of birth, and click “Search”

3. Claim type

If your clinic is registered with multiple provider types and has single sign on, please select the provider type for this report from the drop-down menu. If your clinic is registered as an individual provider type, the “Provider of service” field will be populated automatically.

4. Cancel

To cancel a claim, click the "cancel" hyperlink. If the cancellation hyperlink is inactive, either the payment run is in progress or the document has exceeded the cancellation timeframe and the claim cannot be cancelled using this hyperlink.

If you cannot cancel the claim within the Online Health Portal, please click here to submit a manual cancellation request.

5. Cancellation review

If you choose to cancel a claim, you will be asked for the reason. A dropdown menu lists common reasons.

When cancelling a claim, all claims associated with the document number must be cancelled.

If you select “Other”, please provide the reason.

6. Cancellation confirmation

Once a claim has successfully been cancelled, a confirmation will appear at the top of the screen.

Note

If a payment run is in progress, you will receive notification that the claim cannot be cancelled.