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There are three main ways to submit your claims for reimbursement:
There's a simpler way to submit your claims.View video
Get reimbursed faster with direct deposit. Watch this video to learn to sign up.View video
For claims such as vision, chiropractor and reimbursement drugs submit your claim online through the member web site, or send us a completed and signed Health Services Claim Form If you mail us a paper claim form, be sure to attach all supporting documents and original receipts. Mail the signed form, with your receipts, to Alberta Blue Cross at the address indicated on the form.
At this time, only individual plan (Blue Choice, Health Plus and Seniors Plus) members, and most group plan members can submit claims online. Plans sponsored by the Government of Alberta, or sponsored by an employer which requires its employees to submit paper claim forms will not be able to submit claims online. If you need more information, please call our Customer Services department during their regular business hours.×
Depending on your plan design, there are two ways to pay for your prescription:
There are three ways to arrange payment:
Direct bill for chiropractic, massage therapy, physiotherapy and vision claims
Now your chiropractic, massage therapy, physiotherapy and optical provider can submit your claims online. When your provider uses this option, you will no longer need to pay out of pocket for the entire claim then wait to be reimbursed for the portion covered by your benefit plan. Your provider will receive payment directly and you will only pay for the portion not covered by your plan.
Find a provider who offers direct billingSearch
Note: The majority of claims can be processed online in your provider’s office, but if your claim cannot, please pay for your services and then use a Health Services Claim form to arrange for reimbursement. Speak to your provider for detailed claiming procedures.
Claims must be received by Alberta Blue Cross within twelve (12) months of the date services were rendered to the Participant.