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Important information about COVID-19

Including information on travel restrictions, virtual care and prescription drugs.

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Virtual services from health professionals

Updated: April 9, 2020

Many health professionals are now offering virtual services to continue to meet your needs. If your plan covers the practitioners listed below, we will accept claims for services that were delivered virtually as long as they’re one of our eligible providers. We have added “telehealth/virtual services” as a health claim submission option to the products and services drop-down menu.

  • Audiologists
  • Chiropractors
  • Dietitians and nutritionists
  • Naturopaths
  • Occupational therapists
  • Physiotherapists
  • Psychologists and social workers
  • Speech therapists

We are closely monitoring the COVID-19 situation and will continue to provide updates as we become aware of any changes that may impact your coverage.