Changes to claims

Upload receipts to your claims

Starting June 18, 2025, any claims you submit will require receipts. If your claim is direct-billed, that’s great. There’s no need to submit a receipt to us.

For details about how to submit a claim, review these step-by-step instructions.

Why this matters

Having the information we need from the start helps us get it right the first time. We know this is a change that will take some getting used to, and we’re here to support you through this transition.

Making it simpler and consistent

Sometimes we need to request receipts for certain claims, which can cause confusion and delays. This approach will provide consistency so you’ll always know what to expect every time.

This also allows us to verify claim details so we can reduce the need to follow up with you.

What should be on your receipts

When you submit receipts or supporting documents for your claim, make sure it clearly shows the:

• first and last name of the person receiving the service or product
• date of service
• name of the service or product
• health care or medical service provider’s name, address, phone number and registration number, if applicable
• amount charged, which has been marked paid in full (zero balance owing)

Make sure to keep your receipts for at least 1 year from the date of your claim submission.

Check out the frequently asked questions for more details about receipt requirements.