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Member site

Everything you need in one place.

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Do it all with 24-hour access to your benefits plan.

Everything you can do with our member site

The member site is designed to give you the benefits information you need as quickly as possible, so you can get in, get out and get back to life. Whatever you need to do or find, the member site has a feature to help—submit claims, look up coverage, view your ID card, update personal information and more.

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Member site features

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View your ID card

Your ID card shares important information with health-care providers. View your digital ID card or print a new one on the member site.

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Check eligibility

Before you book your next appointment or make your next spending account purchase, know what benefits you and your dependents are eligible for and how much coverage you have left. Check eligibility for different types of benefits on the member site.

Learn how
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Submit a claim

Submit different types of claims on the member site and make sure you get paid back fast.

Learn how
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Find life and disability information

Check your life and disability benefits information and make sure it’s up to date.

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Get paid faster

Get paid back faster for your claims with direct deposit. Enter and update your banking information on the member site.

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Upload documents

Need to submit a document with your claim? Uploaded doctor’s prescriptions and other documents through the member site.

Learn how
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Update your information

Keep your information up to date. Change your email, phone number and address on the member site.

Learn how
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Real-time claims history

Curious about a claim you recently submitted? Check to see if your claim is pending or processed.

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Cancel or modify a claim

Need to adjust a claim you already submitted? Modify or cancel your claim through the member site in seconds.

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Look up a direct-bill provider

Don’t want to pay out of pocket? Find pharmacists, physiotherapists, massage therapists and other health providers that direct bill with us.

Locate a direct-bill provider
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Access your online wellness program

Our online wellness program, Balance®, gives you tools to take control of your wellness. Track your health and wellness, challenge yourself and get rewarded.

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Pay your premiums

If you have an Individual Product plan, you can pay your premiums on the member site.

Learn how
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View your receipt of payment for premiums

If you have an Individual Product plan or a Non-Group plan, you can view your receipts of payment for paid premiums on the member site.

Learn how
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Link plans

Do you have more than one benefits plan with Alberta Blue Cross®? No problem. Link them together to make sure you’re getting the most out of all your plans.

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Change beneficiaries

If your beneficiaries have changed, it’s important to update that information as soon as you can. You can do it through the member site in seconds.

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Check your detailed claims history

Check your claims history. You can view the current year, as well as the two previous years.

Learn how
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Look up special authorizations

Special authorizations are completed by your health provider when requesting a drug specific to you that is outside existing plan coverage. Review your special authorizations on the member site.

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View your predeterminations

Predeterminations are completed by your health-care provider before you receive a treatment or procedure to see how much you’ll be covered for. Review your predeterminations on the member site.

Some features may not be available to every member as features depend on your specific plan, policy and contract.

Register and get online access to your benefits your way.

Need help?

Benefits can be confusing, we get it—let us help.

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