When to submit a claim
Claims must be received by Alberta Blue Cross® within 12 months of the date of service.
How to submit a claim
Step 1: Download and complete the travel claim form you would like to submit.
- Baggage claim form
The baggage claim form can be used to submit expenses for lost, stolen, damaged or delayed baggage. - Travel insurance claim form (coverage through an existing plan)
Use this form if you have Alberta Blue Cross® coverage for travel insurance through a personal or group plan. - Travel insurance claim form (coverage through a purchased plan)
Use this form if you purchased a travel insurance plan, including Top-Up insurance. - Trip cancellation or interruption form
The trip cancellation or interruption claim form can be used to submit expenses for a cancelled or interrupted trip.
Step 2: Submit receipts, statements, any other relevant documents and the completed form according to the instructions on the form.
The covered person's Canadian physician will be contacted by Alberta Blue Cross® to verify eligibility.
Payment and reimbursement
If a hospital or medical provider does not accept confirmation of payment from the travel assistance service or Alberta Blue Cross®, you will need to pay for any expenses incurred. However, you can be reimbursed for eligible expenses. You will need to provide itemized receipts or other reasonable evidence for all services and expenses.