IMPORTANT: Even as postal services resume, delays in mail delivery are expected. Access your benefits online. Visit our guide for help.


Filing your taxes? If you have eligible medical expenses to claim, here's a look at which tax documents you'll need.

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Set up or update direct deposit information

Direct deposit is a fast and secure way to get paid back for your claims. In most cases, we’ll reimburse you by the next business day.

  1. Go to Account and select Direct deposit.
  2. Choose the step that applies to you:
    • To set up direct deposit, go to Add direct deposit.
    • To update your direct deposit information, go to Edit.
  3. Enter your banking details, then re-enter them to confirm.
  4. Select the consent checkbox.
  5. Select Next. This will take you to a page where you can review your information.
  6. If everything looks good, click Submit to finish.

To remove your bank account, select Remove. This means you'll no longer be able to submit claims online.

More information

It may take up to 24 hours for the changes to go into effect.

Still have questions?

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