Contact us
Many questions can be answered quickly through our self-service options. If you need to speak to someone, we have a team of experts ready to help.
Self-service options
Access your benefits online
Skip the wait and access your benefits online anytime. Manage your claims, set up direct deposit, update your personal information and more.
Sign in or register for a member account to get started.
For instructions and help using your member account, browse our help topics.
Other ways to get help
If you're not finding what you need through our self-service options, contact the team that best matches your specific needs.
Individual and family plans
Purchase, change or cancel an individual, family or travel plan: 1-800-394-1965
Monday to Friday, 8:30 a.m. to 5 p.m. MT
Plans for businesses
Purchase a plan: 1-866-513-2555
Change or cancel an existing plan: 1-866-498-5925
Monday to Friday, 8 a.m. to 4 p.m. MT
Sign in or register for the plan administrator site to manage your employees' benefit plan online.
24/7 Emergency travel contact
From Canada and USA toll free: 1-888-772-2583
From all other countries: 1-403-225-4289
Member support
Questions about benefits and claims for active and former plan members: 1-800-661-6995
Monday to Friday, 6 a.m. to 5 p.m. MT
Government-sponsored plans
For claims and benefits questions: 1-800-661-6995
Monday to Friday, 6 a.m. to 5 p.m. MT
For Non-Group billing questions: 1-888-498-5970
Monday to Friday, 8:30 a.m. to 4:15 p.m. MT
For program information and eligibility, view all government-sponsored programs.
Life and disability claims support
For coverage questions: 1-800-661-6995
Monday to Friday, 6 a.m. to 5 p.m. MT
To purchase a plan or for questions about a claim: 1-800-763-6206
Monday to Friday, 8:30 a.m. to 4:30 p.m. MT
Support for health care providers
For health, dental and pharmacy providers
Sponsorships and grants
Community partnerships, scholarships, grants, awards and more
Raise a concern or complaint
If you’re not satisfied with a decision or service, we have a formal process to help resolve your concern.
Drop off locations across Alberta
Closed to walk-in traffic, but a claims drop off box is available
Edmonton
10009 108 St NW,
Edmonton, AB T5J 3C5
*Edmonton and area
Drop box access 24/7
Calgary
715 5 Ave SW,
Calgary, AB T2P 0N2
*Calgary and area
Drop off box access Monday to Friday, 6 a.m. to 6 p.m. MT
Red Deer
5002 55 St,
Red Deer, AB T4N 7A4
Drop off box access Monday to Friday, 8 a.m. to 5 p.m. MT
Grande Prairie
10126 120 Ave,
Grande Prairie, AB T8V 8H9
Drop box access 24/7
Lethbridge
Chancery Court,
220 4 St S #470,
Lethbridge, AB T1J 4J7
Drop off box access Monday to Friday, 8 a.m. to 5 p.m. MT
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