Contact us
Here are a few options to help you get answers.
A tip to avoid claim delays
When submitting a claim online, ensure your paid-in-full receipt has all the required information. If you have active coverage with another benefits provider, include their claim statement too.
Phone
Member benefits, claims and help using member site or appMonday to Friday, 6 a.m. to 5 p.m. MT
Personal benefit plan purchases, changes, cancellations, billing and travelMonday to Friday, 8:30 a.m. to 5 p.m. MT
Member account
Skip the wait and access your benefits online anytime. Manage your claims, set up direct deposit, update your personal information and more.
Drop off locations across Alberta
Closed to walk-in traffic, but a claims drop off box is available
Edmonton
10009 108 St NW,
Edmonton, AB T5J 3C5
*Edmonton and area
Drop box access 24/7
Calgary
715 5 Ave SW,
Calgary, AB T2P 0N2
*Calgary and area
Drop off box access Monday to Friday, 6 a.m. to 6 p.m. MT
Red Deer
5002 55 St,
Red Deer, AB T4N 7A4
Drop off box access Monday to Friday, 8 a.m. to 5 p.m. MT
Grande Prairie
10126 120 Ave,
Grande Prairie, AB T8V 8H9
Drop box access 24/7
Lethbridge
Chancery Court,
220 4 St S #470,
Lethbridge, AB T1J 4J7
Drop off box access Monday to Friday, 8 a.m. to 5 p.m. MT
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