To protect the security of personal information, your Internet browser will need to be upgraded to access this website. Please ensure you use the latest version of:
Effective Date: October 14, 2019
The type of personal information collected depends on the type of product or service involved:
A. Directly from you:
We may receive personal information from you, when you provide it to us.For example:
You may provide personal information to us through a form, in person, by telephone, by email, by our website or other method.
B. From third parties
We may receive personal information about you from other sources that may include:
In these cases, we take steps to ensure the individual providing the personal information understands their obligations regarding the collection, use, and disclosure of that personal information. We receive your personal information from these other sources with your consent, or if the law requires or permits us to do so.For example:
When you have a sponsored plan, we may obtain personal information from Alberta Health, your employer, or another representative. They may provide your personal information to us through application forms, a member site, a phone call, or other methods.
C. Through Technologies
We may collect personal information through various technologies used at our offices or branches. These include point of sale systems, video surveillance, and other similar types of technologies which we may use from time to time.For example:
We use video surveillance in areas surrounding our offices for security purposes, to protect against theft, to prevent damage to our properties, and to prevent fraud.
D. Through our Website and Mobile Applications
A. Directly From You
When we collect personal information directly from you, we may obtain your consent in writing, verbally, or electronically depending on the method you used to communicate with us.
B. Implied Consent
Your actions may imply your consent.For example:
You may withdraw your consent to receive electronic or printed documents from us by contacting our office or controlling your preferences on the member site.
If you do not want your calls recorded, you have other options for conducting business with us; for example, by visiting one of our branches, or by writing to us or using the member site.
Generally, we may use your personal information for the following reasons:
A. Providing Products or Services
B. Communicating with you
C. Managing our business needs
D. As permitted or required by law
A. Service ProvidersFor example:
We attempt to limit the number of service providers we use outside of Canada. However, some providers may be located outside of Canada.
B. Sale or Transfer of Business
We may disclose your personal information in the event of a merger, sale, or partial sale of our business or assets to a buyer or other successor.
C. Other Permitted Purposes
If we need to disclose your personal information for additional purposes, we will obtain your consent where required by law.
Depending on the information you are requesting, you may be able to receive a copy via telephone inquiry, the member site, or in person. If we are not able to provide the information through our normal channels, we will tell you how to obtain access through a written request.
We may not be able to provide you with all your personal information, as access may be limited or prohibited by privacy legislation.For example:
If we cannot provide you with all or part of your personal information, we will inform you of the reason why and provide you with a contact to answer your questions. We will also provide you information on how you can request a review of our decision.
Your personal health and medical information should be obtained through your physician or health provider in accordance with Alberta's Health Information Act.
You can contact us via telephone, the member site, or in person to update your personal information.
If you have a group plan, ensure your employer or third-party administrator has your updated personal information as well.
If we are unable to update your personal information, we will explain why, and we will make note of your requested correction(s). We will also provide you with a contact to answer your questions, and information on how you can request a review of our decision.
Where appropriate, we use various safeguards including:
We may combine anonymous information to create a collection of data that may be used or disclosed in the following ways:
Our website assigns each computer with a different cookie for select purposes, for example:
For your use of the member site, your browser must be set to accept cookies due to the enhanced security features for these sites.
You can control cookies by setting your preferences on your browser. We suggest using the help button on your computer or web browser to find out more on how to set the browser to notify you about cookies.
Alberta Blue Cross Privacy Officer:
Note: Email is not a 100% secure medium. Please consider the type of personal information you are sending to us when contacting us via email.
10009 - 108 ST NW
Edmonton, AB T5J 3C5
To report a privacy concern anonymously, use our Alberta Blue Cross Fraud, Privacy and Ethics Reporting service.